Refund & Cancellation Policy

Monthly plans never charge you automatically. Each month is a separate payment you choose to make, so to cancel you simply do not renew. There is nothing to switch off and no cancellation fee.

• Your plan stays active until the end of the month you paid for.
• When it ends, your account moves back to the free plan. You can keep drafting, saving and exporting.
• Tokens left in your balance stay on your account. Tokens never expire.
• If your drawings are then larger than the free plan's storage, you have 14 days to download them or make room before the oldest drawings over the limit are removed.

• Unused purchases: you can ask for a full refund of a token pack or a monthly plan payment within 14 days of paying, as long as none of the tokens it added have been used.
• Charged in error: if you were charged twice for one order, or charged without receiving your tokens or plan, we refund the charge in full.
• Service faults: if an AI task or a file conversion failed because of a fault on our side, we return the tokens it used to your balance.

Tokens already used on AI tasks or conversions that were completed cannot be refunded, and neither can the free tokens a new account receives.

Write to us through the contact page from your account's e-mail address. Tell us the date and amount of the payment and the reason. We reply within 5 business days.

An approved refund is returned to the payment method you used, and the tokens it bought are removed from your balance. Once we have sent it, the time until it reaches you depends on your bank or wallet provider, usually 5 to 14 business days.